Last updated: October 9, 2026
Contact service@porchandvale.com before returning anything. Include your order number, the item and a short explanation. Do not use our contact address or the address on the original shipping label unless we confirm it for your return.
We do not offer voluntary returns or exchanges because you changed your mind or chose the wrong size, color or model when the delivered item matches the order and its description. Check the version, measurements and included pieces before purchasing.
This restriction does not apply to incorrect, damaged, faulty, incomplete, undelivered or misdescribed items. It does not limit rights or remedies that cannot lawfully be excluded.
Tell us what happened. Photos of the item and packaging may help us assess the problem. If photos are difficult to provide, explain the issue in writing. Stop using an item that appears unsafe.
Porch & Vale is responsible for resolving order problems. Depending on the facts, the remedy may be a replacement, a missing part, a full refund or an agreed partial refund. We will not substitute a different item or replace a refund with store credit without your agreement.
If a return is needed to resolve an incorrect, damaged, faulty or misdescribed item, we will arrange the return or collection instructions and pay the required return cost. If a workable return cannot be arranged and a refund is due, we will issue that refund without requiring you to send the item back.
Contact us as soon as possible. If fulfillment can be stopped, we will cancel and refund the amount paid without a cancellation fee. Once fulfillment has progressed too far, cancellation may no longer be possible. Rights concerning delayed or unfulfilled orders still apply.
A full refund due for an incorrect, damaged, faulty, misdescribed or undelivered item includes the amount paid for that item, applicable tax and any refundable delivery charge. We do not deduct a restocking fee from a refund due for an order problem.
We send refunds to the original payment method without unnecessary delay and within any deadline required by law. Your payment provider or financial institution may need additional time to make the funds available. A refund we owe does not depend on our receiving money from a supplier or carrier first.
Payment-provider disputes and purchase-protection claims have their own procedures and deadlines. Contacting us does not pause those deadlines.
Porch & Vale does not add a store-wide written warranty, lifetime guarantee or uniform warranty period. A manufacturer or supplier's voluntary warranty applies only when its terms are provided or linked on the product page before purchase. Rights under law remain separate and are not removed when a voluntary warranty is absent or expires.
You can contact us about an order problem without first making a manufacturer warranty claim. Follow the instructions for your exact product, including assembly, use, care, storage and weather protection. Outdoor use does not mean every climate or storage condition is suitable.
