Follow your order.

Your Porch & Vale order number identifies the purchase. A carrier tracking number identifies a parcel.

Finding tracking information

Check the order confirmation and later messages sent to the email address used at checkout. When a carrier provides tracking and we receive it, we may add it to the order or send it by email. This can be a manual update and may not appear immediately.

If tracking is missing or unclear, contact service@porchandvale.com for the information available for your order. Include the order number and the email address used at checkout.

Understanding updates

Use the carrier's website to check recorded shipment events. A label-created event does not confirm that the carrier has received the parcel, and an estimated arrival is not a guaranteed appointment.

An order may arrive in separate parcels. Each may have its own tracking number and arrival date.

A delivery problem

If a parcel seems delayed, missing, damaged or incomplete, email us with a short explanation. Do not send passwords, full card numbers or bank details. We remain your contact for resolving the order.