A few things to know before you order.
Where do you deliver?
To eligible street addresses in the contiguous 48 United States and Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories, PO boxes, military addresses or other countries. Product and address restrictions may also apply.
How much is shipping?
Standard shipping is included for supported addresses in the contiguous 48 states and Washington, DC. Check the complete total before payment.
When will my order arrive?
Delivery varies by item and destination. Review any estimate shown for your product or order. An estimate is not a guaranteed appointment, and a shipping label alone does not confirm that the carrier has received a parcel.
Can I change an address or cancel?
Email service@porchandvale.com as soon as possible. An address change is not guaranteed. If fulfillment can be stopped, we can cancel and refund the amount paid without a cancellation fee. Once fulfillment has progressed too far, cancellation may no longer be possible.
Can I return something because I changed my mind?
We do not offer voluntary change-of-mind returns or exchanges when the item matches the order and its description. This does not remove rights concerning incorrect, damaged, faulty, incomplete, misdescribed or undelivered items.
What if something is wrong with my order?
Email us with the order number and problem. Photos of the item and packaging may help. Stop using an item that appears unsafe. We will arrange the remedy due under our Returns, Refunds & Warranty policy.
If a return is required for an order problem, we provide the instructions and pay the required return cost. If a workable return cannot be arranged and a refund is due, we refund without requiring the item to be sent back.
Where do I send a return?
Contact us first. Our Vandalia contact address is for correspondence only. Use the destination and instructions we confirm for your case.
Are taxes included?
Sales tax, if charged, appears in the order total before payment. No tax at checkout does not necessarily mean a purchase is exempt. Contact us before paying an unexpected import or customs charge that was not shown for your order.
Which payment methods are available?
The methods available for your order are those displayed at checkout.
How do I track an order?
Check your order email. When we receive carrier tracking, we may add it to the order or send it manually. Contact us if you need help finding it or understanding an update.
Does every product have a warranty?
We do not add a store-wide written warranty or lifetime guarantee. Any product-specific voluntary warranty must have its terms provided or linked on the product page. Rights that apply under law are separate.
What should I check before ordering furniture?
Check the exact version, dimensions, materials, included pieces, care instructions and the route the item must take into your space. Decorative accessories are separate unless the description includes them.